Returns & Refunds
If it isn't quite right, send it back.
Updated November 2026
We want you to love what arrives. If you don't, returning it should be the easiest part of the whole experience.
How long you have
You have 14 days from the day your order arrives to return it.
Condition
Items should be unused, complete and in their original packaging, so we can find them a happy home next Christmas.
How to start a return
Email hello.merryglow@gmail.com with your order number and a quick note about what you would like to return. We reply with the return address and simple instructions.
Please keep the tracking number for the parcel you send back — it is the quickest way to sort out anything that goes astray.
Refunds
Once your return reaches us and is checked, we refund the price of the item to your original payment method. It take 3-5 Business days till you receive your refund. Your bank may need a little longer to show it.
If something arrived damaged
We are so sorry if that happens. Send us a photo of the box and the projector within [5-7] days of delivery and we will arrange a replacement or a refund — whichever you prefer.