Returns & Refunds

If it isn't quite right, send it back.

Updated November 2026

We want you to love what arrives. If you don't, returning it should be the easiest part of the whole experience.

How long you have

You have 14 days from the day your order arrives to return it.

Condition

Items should be unused, complete and in their original packaging, so we can find them a happy home next Christmas.

How to start a return

Email hello.merryglow@gmail.com with your order number and a quick note about what you would like to return. We reply with the return address and simple instructions.

Please keep the tracking number for the parcel you send back — it is the quickest way to sort out anything that goes astray.

Refunds

Once your return reaches us and is checked, we refund the price of the item to your original payment method. It take 3-5 Business days till you receive your refund. Your bank may need a little longer to show it.

If something arrived damaged

We are so sorry if that happens. Send us a photo of the box and the projector within [5-7] days of delivery and we will arrange a replacement or a refund — whichever you prefer.

Questions about any of this? Write to us at hello.merryglow@gmail.com and a real person will answer.